Terms & Conditions
Welcome to aurous.com.my online store originated from Tick Hong Hardware & Timber Sdn Bhd (676840-H). Terms and conditions stated below applies to all customers or users of Tick Hong Hardware & Timber Sdn Bhd (676840-H). Users are deemed to have agreed and complied with the terms and conditions upon every items purchased in aurous.com.my.
Unless otherwise stated, all images and illustrations or materials that appear at this site are copyrights and trademarks licensed by Tick Hong Hardware & Timber Sdn Bhd (676840-H). There is no guarantee with the similarity between online item and actual item, every item images shown in this site are for illustrative purposes only. Users should bear in mind that slight difference is possible. Description, pricing and availability of the product may contain error, omission and inaccuracies which may occur from time to time, we reserve the rights to amend such errors without prior notification to the users. Those promotion, discount or offer event are strictly applicable to online store only.
Prices listed on this website and terms and conditions of any kind relating to products displayed on this site may not be current or complete and therefore under no circumstances constitute an offer or undertaking by Aurous.com.my. We make no representation that the products listed in this site are currently available at any or all of our locations. For full details of product information, product price, and conditions contact us at Lot 926, Batu 6 3/4,Jalan Sungai Besi 57100, Kuala Lumpur. Phone : 0390572103,0390576104
Tick Hong Hardware & Timber Sdn Bhd (676840-H) should behold innocent and harmless against any claims, damages, costs and expenses, including attorneys’ fees arising from the user’s usage or purchase of items from the site.
Users shall be liable to any unlawful, abusive, or obscene comments or material(s) submitted to the site.
Item warranty & return policy
For online items come with a stated warranty period, item ordered turn faulty within the warranty period will be restored without additional cost. Users are advised to call and make an arrangement prior to warranty claim. Users are responsible for return shipping cost (if any) and we will send back the claimed item at our cost.
MILWAUKEE HAND TOOL LIMITED LIFETIME WARRANTY
Every MILWAUKEE hand tool is warranted to the original purchaser only to be free from defects in material and workmanship. Subject to certain exceptions, MILWAUKEE will repair or replace any hand tool which, after examination, is determined by MILWAUKEE to be defective in material or workmanship for the lifetime of the tool. Return the hand tool product to a MILWAUKEE factory Service Center location freight prepaid and insured, is required. A copy of the proof of purchase should be included with the return product. This warranty does not apply to damage that MILWAUKEE determines to be from, misuse, alterations, abuse, normal wear and tear, lack of maintenance or accidents.
MILWAUKEE POWER TOOLS 2 YEAR WARRANTY
Purchase made from 1st July 2016 onwards are entitled to 2 Year warranty
Purchase made before 1st July 2016 are entitled to 6 month warranty
Warranty Coverage :
Milwaukee warrants this product for 2 year from the date of purchase. We will repair, without charge, any defects due to faulty material and/or workmanship. For the same effect repair within warranty period, a maximum five times warranty repair are allowed for Milwaukee Power Tools. Parts covered under the warranty includes Armature, Field Coil, Switch, Electronic,Gear, Battery, and charger. Please return the Complete unit, transport prepaid, to any local Milwaukee Service centre or Dealer with valid Complete Tax Invoice for warranty claim.
This warranty DOES NOT apply to :
Normal Wear and Tear parts : Example : Carbon Brush, Bearing, Tools Holder, Chuck Adaptor, Spindle, Button, Filter, Selector, Power Cord, and Housing.
Attatchments and Accessories,unauthorized repair, alteration/modification,Damage caused by foreign object, substances, accidents,obvious, misuse, abuse,neglect and improper applications.
This is guanrantee, however does not cover damage caused by accident, misuse, unauthorized, repair, tampering, normal wear & tear, additions and modifications made to the tools in any manner.
This term only covers the general warranty policy for tools purchased in Malaysia only. Details may vary from country to country. Please consult the local Milwaukee service centre or dealer for more details.
Item return & refund policy
If user is not satisfied with the online purchased item(s) from us , kindly return it back to us within 10 days with the original receipt and will fully refund for you. However, the item shall be in good condition and order. Packaging or labelling shall be in original state as per original shipping container received. There will not be any refund if the item has been used, tempered or damaged by the customer. Tick Hong Hardware & Timber Sdn Bhd (676840-H) will not be responsible if the customer’s shipment of items are lost during the return transit. Once the returned items have been inspected, we will proses refund back the item within 3-5 working days. However, every refund item is subjected to 20% forfeit in cash from its bill OR you can choose for exchange another product.
*Please be informed that there are items that are strictly not returnable & refundable due to its product content, usage guidelines, shelf life, expire time, storage condition and etc. Users are advised to call and ask whether the items are returnable or refundable every time before returning the items.
Please return your purchase items to the following address:
Pay & Own collection From Store
Or Shipping To Your Address
Direct Bank in ,Cash Deposit Machine
TICK HONG HARDWARE & TIMBER SDN BHD
Maybank Account No:514440503314
AFTER you had made the payment, Please Email Or Whatsapps us your payment slip together with the following details to speed up delivery:
1. Order ID / Item number:
2. Date of Payment:
3. Total Amount Paid:
4. Method of payment (ATM Deposit/Transfer/Counter/InterBank Transfer / Credit card… etc):
5. Items purchased:
6. Name and delivery address: