This privacy policy applies to the use of <>.
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 
Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes. 
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.    
Links to Other Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you  review the privacy policy of every website you visit, whether or not they are linked to by our own site.
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process. 
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at may also complete any corrections, updates or deletion requests at <<>>; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 
You may submit any questions you may have about our security procedures by emailing us at
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:
Tick Hong Hardware & Timber Sdn Bhd (676840-H)
Lot 926, Batu 6, 3/4 Jalan Sungai Besi,
Sungai besi 57100 Kuala lumpur,
57100 Kuala Lumpur, Malaysia.
phone :0390572103,0390576104
Fax: 0390574685

This privacy policy was last updated on 12/9/15


Frequently Asked Questions (FAQ)

Q: What kind of payment options do Aurous Hardware online store offer ?

Aurous Hardware online store offers a variety of payment options as below:

METHOD 1: Bank Transfer via MOL PAY

METHOD 2 : Pay at Shop

Please Bring along your sales order /Summary Form to our shop for collect goods and make payment


Offline bank-in (cash or cheque) payable to <>, please find our bank account information below:


Account No: 514440503314


After bank-in, please email us the scanned copy of the payment slip or fax it to us at 0390574685 with the following details:

1. Order reference no.

2. Your name and contact no.

3. Payment amount and indicate if cash or cheque.

4. Date and time of bank in

5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited.




Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:




Q: I have signed up to Aurous Hardware online store but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at for technical assistance.




Q: I have a user account with Aurous Hardware online store but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Aurous Hardware online store. The password will be sent automatically to the registered email address.




Q: I have a user account with Aurous Hardware online store, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.




Q: How do I know Aurous Hardware online store latest news and promotions ?

Just subscribe to our newsletter, which we published << monthly/quarterly>>. Or you can subscribe to our RSS Feed << RSS Feed link>>to get latest updates about our New Arrivals, Best Seller Products and Special Deal.




Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at with the message title Unsubscribe and we will remove your email from the mailing list.




Q: I have received a few emails from Aurous Hardware online store. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that Aurous Hardware online store has received your orders and will process it as soon as possible.

Order Processed: This email confirms Aurous Hardware online store has processed your order. 

Order Shipped: This email confirms that Aurous Hardware online store has delivered/shipped the order to your shipping address.




Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.




Q: I can’t find a particular product/item I want from Aurous Hardware online store, what can I do ?

Kindly contact us at or call us at 03-90572103,03-90576104 for further enquiries. We will try our best to assist you or recommend you an alternative. 


About Us

About Us


Aurous from Tick Hong Hardware & Timber Sdn Bhd is one of the biggest Building hardware online store, hardware store, hardware shop, DIY Concept Store in Kuala Lumpur. The name “Aurous” signifies “gold” is the new name used by the company which has a very strong pedigree in construction material supply market for more than 25 years. Throughout the years, we provide our customers the most competitive price and discount for our products, together with our services and supports based on our long-standing experience and knowledge. Aurous hardware Online Store is specialize in Building & construction Material like Wood,Sand,Brick,Piping,Cement Product, Steel Bar,Wire Mesh, plywood, Board,Waterproofing also Sanitary,Paint,Power Tools, Castor Roller And General Hardware .Stock Brands like YTL,Lafarge,HUME,BELCEM,MILWAUKEE,TORA,DULUX Paint,Mr Paint Man and etc.

With 10,000 types of products and material in our store, we provide:-

  • Wide range of services
  • 24 hours online services
  • “One click away” services
  • Frequent promotion, deal and discount
  • Shipping

Why us?

More then 25 years of business in the market, 25 years of experience and knowledge, 25 years of trust and friendship with the customers. We promise you the best products and services.

Contact us

For any enquiries, please leave your questions at our comment section, we will get back to you as soon as possible. Or find us at Tick Hong Hardware & Timber Sdn.Bhd in Batu 6 3/4 , Jalan Sungai Besi 57100 Kuala Lumpur. Or talk to us 03-9057 6104/2102/2103. We are committed to assist you! is wholly owned by Tick Hong Hardware & Timber Sdn Bhd (676840-H).


Photo Capture Year on 2012


Below Photo Capture Year on 2014


Below Photo Capture Year on 2014